Help Center
Frequently Asked Questions
Quick answers about how Visibuy helps sellers share visual proof before payment.
General
What is Visibuy?
Visibuy helps online sellers share visual proof of products before buyers pay. Sellers upload photos or videos of the exact item, which buyers can review through a verification link.
Is Visibuy a marketplace?
No. Visibuy does not sell products or operate as a marketplace. Transactions happen directly between buyers and sellers.
Do I need an account to use Visibuy?
Sellers need an account to create verifications. Buyers do not need an account to view verification pages.
Where can verification links be shared?
Verification links can be shared across WhatsApp, Instagram, Jiji, Facebook Marketplace, and direct messages.
For Buyers
How does Visibuy help buyers?
Visibuy lets buyers inspect photos or videos of the exact product before payment. This helps reduce uncertainty and makes online shopping feel clearer.
Does verification guarantee authenticity?
No. Verification is informational, not a guarantee. Buyers should still inspect all proof carefully and make independent decisions before payment.
Can buyers inspect proof without signing up?
Yes. Anyone with the verification link can review the proof page directly.
What should buyers review before payment?
Buyers should carefully inspect the uploaded proof, product condition, timestamps, and any visible verification details before moving forward.
For Sellers
How do I create a verification?
After creating an account, sellers can upload product photos or videos. Visibuy then generates a verification link that can be shared with buyers.
Can one verification link be shared with multiple buyers?
Yes. Verification links can be shared with multiple buyers, but sellers remain responsible for product availability.
Does Visibuy inspect or ship products?
No. Visibuy does not physically inspect, store, or deliver products. All uploaded proof is provided directly by the seller.
What kind of proof should sellers upload?
Sellers should upload recent and clear proof of the actual item being sold.
Support & Guidelines
What happens if proof feels misleading?
Buyers should avoid payment if something feels unclear and can report misleading proof when necessary.
Does Visibuy handle disputes?
Buyers and sellers should first communicate directly to resolve issues. Visibuy may review reported verification content where appropriate.
Does Visibuy hold buyer money?
No. Payments happen directly between buyers and sellers or through third-party payment providers when used.
How can I contact Visibuy?
For support or questions, contact the Visibuy team at support@visibuy.com.ng.
These FAQs are provided for general guidance only. For additional information, please review the Terms & Conditions and Privacy Policy.