Visibuy Privacy Policy

Effective Date: Monday, 17th August 2026

Visibuy Technology Limited (“Visibuy,” “we,” “us,” or “our”) provides visual verification technology for agentic commerce.

Our technology uses cameras and artificial intelligence to observe physical products during fulfillment and determine whether the physical item corresponds to what a customer or an AI agent intended to purchase.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you.

Visibuy is registered in Nigeria and is primarily governed by the Nigeria Data Protection Act 2023 (NDPA) and applicable Nigerian data-protection requirements. Where other privacy laws apply to people who use our services, including applicable U.S. state privacy laws, we will provide the rights and protections required by those laws.

1. Information We Collect

We collect information that is necessary to operate Visibuy and provide our services.

Business and account information

When you request access to or use Visibuy, we may collect:

• Business name
• Business email address
• Account information
• Fulfillment setup
• Subscription information
• Contact information you provide to us
• Communications between you and Visibuy

Physical-item information observed through cameras

Our core service uses cameras as a way of observing the physical world.

Depending on the service you use, Visibuy may process information derived from the physical item being observed, including:

• The physical appearance of the item
• Visible characteristics of the item
• Product type and identifiable characteristics
• Visible markings or information on the item
• Physical condition that can reasonably be observed
• The relationship between the observed physical item and the product being evaluated
• The date and timestamp of an observation
• The result generated from the observation
• Other information necessary to determine whether the observed physical item corresponds to the intended product

The specific information observed depends on the product, camera setup, lighting, capture conditions, and verification capabilities available at the time.

Visibuy does not claim that every characteristic of every physical item can be determined through visual observation.

Device, camera and environment information

Depending on how Visibuy is deployed, physical items may be observed through different camera and vision systems, including smartphone cameras, fixed camera stands, smart glasses, industrial cameras, robotics-mounted cameras, humanoid robot cameras, and other supported devices.

We may collect technical information associated with the device or camera used for an observation, such as device type, camera type, software or firmware information where available, capture conditions, and the date and timestamp of the observation.

Depending on the device, configuration, and features enabled, we may also collect location information associated with an observation, including approximate or precise location where permitted and necessary for the service.

We may also collect information about the merchant's commerce and fulfillment environment, including the platforms, marketplaces, websites, social-commerce channels, or other channels through which the merchant sells or fulfills physical products.

Product listing information

To compare an observed physical item with what is intended to be purchased, Visibuy may process information associated with the relevant product listing, including information such as:

• Product name
• Product variant
• Product attributes
• Price
• Seller information
• Order information
• Other information provided by the merchant, customer, commerce platform, or connected system

Payment information

When you purchase a Visibuy service, payment information may be processed by our payment providers.

Depending on the payment provider, Visibuy may receive information such as:

• Transaction reference
• Payment status
• Amount
• Currency
• Payment method type
• Limited billing information

Where payment information is processed directly by a payment provider, Visibuy does not need to store your complete payment-card details.

Technical information

When you use our website or services, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Session information
• Website activity
• Diagnostic information
• Security and fraud-prevention information
• Cookies and similar technologies

2. How We Use Information

We use information to operate and improve Visibuy, including to:

• Create and manage accounts
• Provide access to our services
• Observe and analyze physical products through supported camera systems
• Compare an observed physical product with the product a customer or AI agent intended to purchase
• Generate and maintain records of observations and results
• Provide visual evidence associated with a physical-item observation
• Provide information to merchants and authorized users
• Support integrations with commerce systems and AI agents
• Process subscriptions and payments
• Provide customer support
• Detect fraud, misuse, and security threats
• Maintain and improve the reliability of our technology
• Test and improve computer-vision and related systems
• Communicate with customers about their accounts and services
• Comply with applicable legal and regulatory obligations

We seek to collect and use information only to the extent reasonably necessary for the purposes for which it is processed.

3. Artificial Intelligence and Computer Vision

Visibuy uses artificial intelligence, computer vision, machine-learning systems, and related technologies to interpret information observed through cameras.

The technology may process physical-item observations to determine characteristics of the item and compare those observations with product information associated with a purchase or fulfillment process.

For example, the system may be used to determine whether:

The physical item being observed corresponds to the product that a customer or AI agent intended to purchase.

AI systems can make mistakes. A Visibuy result should therefore be understood as the result of the technology's analysis based on the information it could observe and process at that time.

4. Use of AI Providers and Technology Providers

To operate Visibuy, we may use third-party technology providers, including providers of:

• Artificial intelligence and machine-learning models
• Computer-vision technology
• Cloud computing
• Data storage
• Security infrastructure
• Payment processing
• Communications
• Analytics
• Software infrastructure
• Other services necessary to operate Visibuy

Where necessary to provide our services, information observed through Visibuy's camera systems and other information required for processing may be transmitted to these providers.

For example, an AI or computer-vision provider may process information about a physical item in order to help Visibuy analyze what the camera system observed.

We select providers based on the services they provide and seek appropriate contractual, technical, and organizational protections for information processed on our behalf.

Visibuy does not sell your personal information to AI providers.

Where a third-party AI provider processes information on Visibuy's behalf, the provider is authorized to process that information for the applicable service and under the relevant contractual and legal controls.

Unless we separately disclose otherwise or obtain an appropriate legal basis, we do not represent that information collected through the Visibuy service will be provided to AI providers for unrestricted training of their general-purpose models.

5. How We Share Information

We may share information with organizations that help us provide and operate Visibuy.

These may include:

Technology providers

AI providers, cloud providers, computer-vision providers, hosting providers, storage providers, security providers, analytics providers, and other infrastructure providers.

Payment providers

Payment processors and financial service providers necessary to process transactions.

Business and professional providers

Service providers, consultants, auditors, legal advisers, accountants, insurers, and other professional providers where reasonably necessary.

Legal and regulatory authorities

We may disclose information where required by law, regulation, legal process, court order, or where reasonably necessary to protect the rights, safety, security, or property of Visibuy, our users, or others.

Business transfers

If Visibuy is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

We do not sell personal information as a business model.

6. Information Shared With AI Agents and Commerce Systems

Visibuy may support integrations with AI agents, commerce platforms, merchants, and other systems.

Where an authorized integration requests information about a physical-item observation, Visibuy may provide relevant information necessary for that integration.

Depending on the service, this may include:

• Physical-item observation results
• Product-match results
• Relevant evidence
• Timestamp
• Information about the verification event
• Other information necessary to support the requested commerce interaction

We seek to limit information shared through integrations to what is reasonably necessary for the applicable purpose.

7. International Data Processing

Visibuy is registered in Nigeria, but some of our technology providers may operate in other countries.

As a result, information may be processed or stored outside Nigeria.

Where personal data is transferred outside Nigeria, Visibuy will use the lawful transfer mechanisms and safeguards required by applicable Nigerian data-protection law.

Where applicable, we will also comply with privacy requirements governing international transfers that apply to users in other jurisdictions.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing the services
• Maintaining physical-item observation records
• Providing customer support
• Maintaining security
• Preventing fraud and misuse
• Resolving disputes
• Meeting contractual requirements
• Complying with legal obligations
• Maintaining necessary business records

Retention periods may differ depending on the type of information, the service being provided, and applicable legal requirements.

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it in accordance with our retention practices.

9. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include access controls, authentication, encryption where appropriate, monitoring, secure infrastructure, and security procedures.

No internet-connected service can guarantee absolute security. We therefore cannot guarantee that information will never be accessed, disclosed, altered, or destroyed through circumstances beyond our reasonable control.

10. Your Privacy Rights

Depending on where you live and the law applicable to you, you may have rights relating to your personal information.

These may include the right to:

• Know what personal information we process
• Access personal information
• Correct inaccurate personal information
• Request deletion
• Request restriction of certain processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Object to certain automated decision-making where applicable
• Request information about how personal information is used and shared
• Exercise other rights provided by applicable law

For U.S. users, additional rights may apply depending on the state in which you reside and whether the relevant privacy law applies to Visibuy.

For California residents, applicable CCPA rights may include rights to know, delete, correct, limit certain uses of sensitive personal information, and opt out of sale or sharing where applicable.

To exercise applicable privacy rights, contact us using the information in the Contact Us section.

11. California and Other U.S. State Privacy Rights

Visibuy serves users internationally.

Where a U.S. state privacy law applies to Visibuy's processing of your personal information, we will provide the rights and disclosures required by that law.

We do not state that every U.S. privacy law applies to every Visibuy user. Applicability depends on the relevant law, the user, the nature of the processing, and Visibuy's activities and thresholds.

12. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep the website functioning
• Maintain sessions
• Improve security
• Remember preferences
• Understand how the website is used
• Measure performance
• Improve our services

Where required by law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

13. Communications

If you provide your business email or other contact information, we may use it to:

• Respond to requests
• Provide account and service communications
• Send important information about your subscription
• Communicate security or service changes
• Provide support

Where required, marketing communications will include an appropriate way to opt out.

14. Information About Other People

You should not intentionally provide Visibuy with personal information about another person unless you are authorized to do so and there is an appropriate legal basis for providing that information.

Because our technology observes physical products through cameras, you should also take reasonable steps to avoid unnecessarily capturing people or unrelated personal information when using the service.

15. Children's Privacy

Visibuy is a business-focused service and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us in a manner that violates applicable law, please contact us.

16. Changes to This Privacy Policy

We may update this Privacy Policy as Visibuy's technology, services, business operations, or legal obligations change.

When we make material changes, we will update the Effective Date and provide additional notice where required by applicable law.

17. Contact Us

Visibuy Technology Limited

Privacy Email: legal@visibuy.com.ng

General Contact: tech@visibuy.com.ng

Registered Address: Christ Holy Church Rd, Elelenwo, Port Harcourt, Rivers State, Nigeria

If you are making a privacy-rights request, please clearly state the nature of your request so that we can direct it to the appropriate team.