Visibuy Refund & Cancellation Policy

Effective Date: Monday, 17th August 2026

Visibuy Technology Limited (“Visibuy,” “we,” “us,” or “our”) provides visual verification technology for agentic commerce.

This Refund & Cancellation Policy explains when merchants may cancel a Visibuy subscription or service and when a refund may be available.

This Policy applies together with the Visibuy Terms & Conditions and Privacy Policy.

1. Our 14-Day Refund Policy

We want merchants to have a reasonable opportunity to evaluate whether Visibuy is suitable for their fulfillment operation.

For eligible subscription plans, a merchant may request a refund within 14 days of the initial subscription purchase.

The 14-day period begins on the date the initial subscription payment is successfully completed.

If an eligible refund request is made within this period, Visibuy will review the request and, where the request qualifies under this Policy, refund the applicable subscription payment.

This 14-day refund period does not remove or limit any mandatory refund or consumer rights that may apply under applicable law.

2. Standard Subscription Plans

The 14-day refund policy applies to the following standard subscription plans:

Self-Fulfillment

$199/month

Designed for merchants who verify and prepare their own orders using a supported camera setup.

Human-Assisted

$599/month/user

Designed for fulfillment operations where people use supported assisted-vision tools during fulfillment.

The 14-day refund period applies to the initial subscription purchase, including the applicable number of user licenses purchased at that time.

Robotics

Custom pricing

Robotics deployments may involve customized hardware, integration, implementation, configuration, or other services.

Because these arrangements may be materially different from standard subscriptions, their refund terms may be defined in the applicable commercial agreement.

3. AI Agents and Other APIs

Visibuy may provide API access and integrations that allow AI agents, commerce platforms, fulfillment systems, and other software to interact with Visibuy's physical-world perception capabilities.

AI-agent integrations, API access, custom integrations, and related services may be provided under separate commercial arrangements.

Their pricing, implementation, usage, cancellation, and refund terms may be defined in the applicable agreement.

For AI-agent or API inquiries, contact:

tech@visibuy.com.ng

Where a separate written agreement contains refund terms, those terms will apply to the extent permitted by applicable law.

4. Subscription Cancellation

A merchant may cancel a recurring subscription before the next billing date to prevent the subscription from renewing.

Cancellation and refund are separate actions.

Cancelling a subscription does not automatically create a refund for a payment that has already been made.

If the merchant is still within the applicable 14-day refund period, the merchant may request a refund separately.

After cancellation, access to the service may continue until the end of the applicable paid subscription period unless otherwise stated.

5. Refund Requests

To request a refund, contact Visibuy using the designated support or billing contact.

A refund request should include:

• Business name
• Business email
• Date of purchase
• Transaction reference, if available
• Plan purchased
• Reason for the refund request

We may request reasonable information necessary to verify the transaction and process the request.

6. Refund Eligibility

A standard subscription refund may be available where:

• The request is made within 14 days of the initial subscription purchase;
• The payment relates to an eligible standard subscription plan; and
• The payment can be reasonably identified and verified.

We may review requests involving suspected fraud, abuse, payment manipulation, or misuse of the service before processing a refund.

Nothing in this section limits any refund, cancellation, or other remedy that cannot legally be excluded.

7. Renewals

The 14-day refund period applies to the initial subscription purchase.

A renewed subscription period is not automatically subject to a new 14-day refund period.

However, if a merchant believes a renewal occurred incorrectly, unexpectedly, or as a result of a billing error, the merchant should contact us promptly so that we can review the transaction.

8. Duplicate or Incorrect Charges

If a merchant is charged more than once for the same subscription or charged an incorrect amount because of a billing or payment error, the merchant should contact us.

Where the error is confirmed, Visibuy will correct the charge and provide an appropriate refund or adjustment.

This type of billing correction is separate from the 14-day refund period.

9. Service and Technical Issues

If a significant technical issue prevents a merchant from accessing a paid Visibuy service, the merchant should contact us as soon as reasonably possible.

Depending on the circumstances, we may provide an appropriate remedy, which may include:

• Resolving the technical issue;
• Restoring access;
• Extending the applicable service period;
• Providing account credit;
• Providing a partial refund; or
• Providing a full refund where appropriate.

The appropriate remedy may depend on the nature, duration, and impact of the issue.

Nothing in this Policy limits any remedy that may be required under applicable law.

10. Custom Services

Robotics deployments, AI-agent integrations, API access, custom implementation, hardware integration, and other customized services may involve work performed specifically for a merchant.

For these services, the applicable commercial agreement may establish separate terms relating to:

• Deposits
• Implementation fees
• Hardware
• Integration work
• Recurring charges
• Cancellation
• Refunds
• Service commitments

Where such terms exist, they will apply subject to applicable law.

11. Payment Provider Issues

Payments may be processed through third-party payment providers.

Where a payment is delayed, reversed, duplicated, disputed, or otherwise affected by a payment provider, Visibuy may need to work with the provider to resolve the issue.

Where a refund is approved, we will generally return it through the original payment method where reasonably possible.

The time required for the refund to appear in the merchant's account may depend on the payment provider or financial institution.

12. Refund Processing

Once an eligible refund has been approved, Visibuy will initiate the refund through the applicable payment method.

The time required for the funds to appear in the merchant's account may vary depending on the payment provider, card issuer, bank, or other financial institution.

Visibuy is not responsible for delays caused solely by a third-party payment provider after the refund has been initiated.

13. Refunds and Use of the Service

A refund does not give a merchant the right to continue using a paid service indefinitely.

Once a subscription is cancelled or refunded, Visibuy may deactivate or restrict access associated with that subscription.

Information associated with the merchant's use of Visibuy may continue to be retained where reasonably necessary for legitimate business, security, legal, accounting, dispute-resolution, or other purposes described in our Privacy Policy.

14. Mandatory Legal Rights

This Policy is intended to provide a clear commercial refund process and does not limit rights or remedies that apply under mandatory law.

Visibuy is registered in Nigeria and operates subject to applicable Nigerian law, including applicable consumer-protection requirements.

Where the laws of another jurisdiction provide mandatory protections that apply to a merchant or transaction, those protections may also apply.

15. Changes to This Refund Policy

We may update this Refund & Cancellation Policy as our services, pricing, business practices, or legal requirements change.

When material changes are made, we will update the Effective Date and provide additional notice where required.

Changes will not remove rights that have already accrued under the applicable version of this Policy or under mandatory law.

16. Contact Us

Visibuy Technology Limited

Billing & Refund Email: tech@visibuy.com.ng

General Contact: tech@visibuy.com.ng

Registered Address: Christ Holy Church Rd, Elelenwo, Port Harcourt, Rivers State, Nigeria

For a refund or cancellation request, please include your business email and transaction reference where available so that we can locate the relevant payment efficiently.